Everything worth knowing

shop rules

Before you make a purchase, please read our regulations. It contains important information regarding the rules of using our store, placing orders, payments, delivery and your rights as a customer.

These regulations have been created to ensure transparency and security of transactions. Compliance with its provisions is necessary for the proper use of our services. We hope that shopping in our store will be a pleasant experience for you.

If you have any questions or need additional information, our team is at your disposal. Thank you for your trust and wish you successful shopping!

I. General Provisions

  1. These regulations define the rules for using the online store available at [store address].
  2. The online store is operated by [Company Name], based at [company address], VAT ID: [VAT number], REGON: [REGON number].
  3. Contact with the store is possible via e-mail: [e-mail address] and by phone at: [phone number].

II. Definitions

  1. Store – the online store operating at [store address].
  2. Customer – any natural person, legal entity, or organizational unit making purchases in the Store.
  3. Consumer – a Customer who is a natural person making a purchase not directly related to their business or professional activity.
  4. Regulations – these store regulations.
  5. Goods – products offered for sale in the Store.

III. Terms of Use of the Store

  1. The Store conducts retail sales via the Internet.
  2. The Customer can place orders 24 hours a day, 7 days a week.
  3. The condition for placing an order is acceptance of the Regulations.

IV. Order Placement Rules

  1. The Customer selects Goods from the Store’s offer by adding them to the cart.
  2. The Customer fills out the order form, providing the data necessary to complete the order.
  3. The order is placed after confirming its contents and accepting the Regulations by the Customer.
  4. The Store confirms the receipt of the order electronically.

V. Prices and Payments

  1. The prices of Goods in the Store are given in Polish zlotys and include VAT.
  2. The Customer can pay for the ordered Goods using available payment methods, such as bank transfer, payment card, and online payments.

VI. Delivery

  1. The Store delivers within Poland and, after agreement, abroad.
  2. The Customer bears the delivery cost unless the Store’s offer states otherwise.
  3. The delivery time is from 2 to 7 working days from the day of order confirmation.

VII. Right of Withdrawal

  1. The Consumer has the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the Goods.
  2. To exercise the right of withdrawal, the Consumer must inform the Store of their decision by an unequivocal statement.
  3. The Consumer returns the Goods at their own expense.

VIII. Complaints

  1. The Customer has the right to file a complaint if defects are found in the Goods.
  2. Complaints should be submitted to the e-mail address: [e-mail address] or by mail to the Store’s address.
  3. The Store will consider the complaint within 14 days from the date of its receipt.

IX. Personal Data Protection

  1. The administrator of the Customers’ personal data is [Company Name].
  2. Personal data is processed solely for the purpose of fulfilling orders and, with the Customer’s consent, for marketing purposes.
  3. The Customer has the right to access and correct their data.

X. Final Provisions

  1. The Regulations come into force on [date].
  2. The Store reserves the right to amend the Regulations for important reasons, such as changes in the law or the expansion of the Store’s offer.
  3. In matters not regulated by the Regulations, the provisions of Polish law apply.